Assistant Director Jobs at AFL-CIO

Sample Assistant Director Job Description

Assistant Director


Manage the planning, implementation, and administration of all AFL-CIO office automation systems, local area and wide area networks, audio-visual systems and equipment, telephone and telecommunications systems. Responsibility includes all desktop/laptop systems, PDAs, audio-visual networks, storage, email, phones and interconnectivity to the Internet.

Principal Duties and Responsibilities:

• Manage the Help Desk, network, audio visual and telecommunications staff that provides user support and manages the AFL-CIO networks and telephone systems. Supervise Help Desk ticketing and Conference Scheduling Systems, for organization, assignment, knowledge-base and prompt customer-centric administration;
• Consult with AFL-CIO departments and affiliated organizations to define their software, hardware, and network needs. Acquire or develop and implement appropriate applications or procedures to support programs and campaigns;
• Plan the development of all AFL-CIO networks, LANs in managed offices, WANs and the connection of these LAN/WANs to the Internet and integrated digital audio-visual systems;
• Manage all telecommunications and networks for the AFL-CIO and for AFL-CIO field offices and supported affiliated organizations and applicable constituency groups;
• Manage telephone systems, including phones, wiring, PBXs, Voice Mail and Call Accounting Systems. Manage large-scale automated call center calling systems capable of 300,000 calls per day;
• Develop and maintain systems and procedures required to ensure security of networks, infrastructure, phone systems, desktops, laptops, mobile devices, audio-visual systems and applications. Manage patch management and security monitoring systems. Help develop security policies and report on security compliance;
• Identify and manage such consultants, integrators and vendors as may be needed to assist with network management and expansion;
• Assist in the design and implementation of a state-of-the-art electronic communications capability that promotes inter-union communication and coordination;
• Work with state federations, CLCs and affiliates to define networking and office automation needs and recommend/develop solutions;
• Project managed database application development. Assist in supporting requests for development of PC-based database applications. Provide appropriate training/guidance to users on how to properly use applications developed;
• Provide high-level technical and analytical support for development and support of new technology and desktop products and configurations;
• Manage, including the staff team assigned, the audio-visual and office computer systems, particularly for officer events both in town and out-of-town;
• Provide regular reporting of network activity, Internet connectivity and statistics;
• Plan, design, write, and deliver training classes to appropriate groups (field and headquarters staff, state federations, central labor councils, affiliates, and constituency groups, etc.);
• Participate with various departments in the ongoing design, testing and implementation of a Disaster Recovery Program;
• Provide consulting services to AFL-CIO's affiliated unions and allied organizations when requested;
• Remain current on the development of technology trends through trade and general media, conferences and other training opportunities.


• B.S. Computer Science, Information Systems or related discipline preferred with ten years technical experience in the field of Information Technology;
• Four years of experience managing IT personnel;
• Superior project management and systems analysis skills with strong skills in writing, giving oral presentations, and working directly with individuals and groups;
• A strong working knowledge of networking and office automation and cloud systems with in-depth experience in all phases of LAN/WAN/desktop security and telecommunications;
• Propensity to very quickly learn new systems and understand emerging technologies;
• Extensive knowledge and experience in managing multiple network operating systems, including Novell, Microsoft and Linux, disaster recovery, telecommunications and security;
• Significant experience in office automation products, including experience with desktop database applications, cloud and audio-visual systems;
• Experience with telephone systems, including automated call systems, highly desirable;
• Previous experience working in the labor movement is a plus;
• Strong interpersonal and communication skills and the ability to manage relationships in complex political and sensitive organizational situations;
• High level of individual motivation and a proven self-starter;
• Ability to travel and perform weekend and evening work;
• Excellent time-management and organizational skills, and must be able to multitask and prioritize;
• Demonstrated ability to work independently and as part of a team.

Network Systems and Operations:

Manage the full-life-cycle development/implementation of network, desktop and office automation applications. Systems can be expected to vary greatly in size and phases may include analysis of organizational needs, identification/selection of possible platforms (hardware/software), design, implementation, deployment and ongoing management.

AFL-CIO staff, consultants or vendors may be used in various phases of the development life cycle and/or ongoing support and administration of various systems. Duties will include providing technical guidance on all aspects of system implementation and management of staff and consultants. This may be at a very high level, to non-technical senior managers, or at a fine level of detail required to help desk staff. Responsible for managing the operation of critical systems, including Help Desk, PBX telecom, Audio Visual systems and electronic security.


This position reports directly to the Information Technology Director and will represent the director with senior management, affiliates and vendors as necessary.

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